by Fanatical Labs

Intercom is a messaging platform that helps businesses connect with consumers. The platform includes website live chat, customer engagement, knowledge base, and help desk all in one and integrated with SugarCRM.

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What is Intercom?

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Intercom Modern Chat

We Use It Ourselves

If you have ever interacted with the chat in the lower right area on SugarOutfitters or received an Early Access email announcement about a new add-on then you have used Intercom. We love Intercom. It's easy to use for both us and our customers & prospects. People can leave a message and pick up the conversation however they would like. We can set expectations on how soon we can answer. Intercom can even suggest documentation while someone is waiting.

What I personally love is the ability to sync custom data over to Intercom in order to not only quickly see a full picture of a visitor, but also to segment and send direct messages via chat or email more effectively.

To learn more about Intercom visit This integration requires you to already be using Intercom.

Working Within Sugar

What we love about this integration is that we can lookup a contact, account, lead, or target and quickly see all conversations in the Fanatical Intercom dashlet on the right. This will let us see both chat conversations we have had and any direct email messages sent to them, including marketing emails for certain products.

SugarCRM Intercom Chat Conversations

If we need more background on a chat conversation we can drill down to see what we discussed:

SugarCRM Intercom Discussion Details

Supports Sugar On-Site and On-Demand

It is created and supported by the same team that brought you SugarChimp and Fanatically Zen. We're an experienced team that creates reliable solutions and provides great support.

Supports SuiteCRM and Sugar 6 Community Edition

If you use SuiteCRM or the older Sugar 6, the integration will also work for your company. We support all SuiteCRM versions and editions and SugarCRM Community Edition versions 6.5 and higher. For SuiteCRM users, please start your trial in the SuiteCRM Store.

Safe & Secure

This integration was built using the latest Sugar and Intercom APIs. OAuth is used to authentication your Intercom account with Sugar so they can securely communicate with each other while giving you all the control to revoke access at any time.

Try the Full Solution for Free

Click here to start your free trial. You can use the full solution for a full 30-days. After going through the checkout process you will be provided the license key and download needed to try the product. If you have any questions at all create a support case and we'll help you.

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