by techloyce

SugarAdobeSign for all editions of SugarCRM and Suite CRM allows you to send e-sign contracts for electronic signature with AdobeSign services and track your documents anytime, anywhere within minutes.

Includes a 30 day guarantee
Try it Now

#3103 - Adobe Sign API won't authenticate

Open General Question created by kmarshall 2 years ago

I have created and Adobe Sign account(Can it be an adobe trial account) and followed your documentation to setup the API user. I get: API Not Connected! Please try again or check Your Default Credentials. I want to test this.

  1. techloyce member avatar

    techloyce Provider

    2 years ago

    Hi, Thanks for your message.We are not sure which version of the SugarEchoSign package you are using.In our latest package we are authenticating using the plugin.techloyce.com incase you just need to enter your Adobe account details and it will automatically get the authentication key.Incase you are using the different package then you have to provide the Adobe authentication key.I would suggest please reach me on skype so that I can guide you through.My skype id is KashifSaleem2011    Thanks and regards, Kashif Saleem www.techloyce.com

    • kmarshall member avatar

      kmarshall

      2 years ago

      I have attempted to contact you via skype and get no response. I need to get this resolved. Please make this ticket private.

    • techloyce member avatar

      techloyce Provider

      2 years ago

      HI, I have not received any skype message.Can you please let me know your skype id so that I can add you?

      Thanks and regards,
      Kashif Saleem

    • kmarshall member avatar

      kmarshall

      2 years ago

      I will not share my ID publicly. Please make this message private.

    • techloyce member avatar

      techloyce Provider

      2 years ago

      please email me at kashif.saleem@techloyce.com

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.