by techloyce

AdobeSign for Sugar allows you to send documents or contracts for electronic signature using AdobeSign from within SugarCRM. Track your documents anytime, anywhere within minutes. Supports the use of PDF templates or AdobeSign templates to send documents to Sugar accounts, contacts, or leads for e-signature.

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#3103 - Adobe Sign API won't authenticate

Open General Question created by kmarshall 6 years ago

I have created and Adobe Sign account(Can it be an adobe trial account) and followed your documentation to setup the API user. I get: API Not Connected! Please try again or check Your Default Credentials. I want to test this.

  1. techloyce member avatar

    techloyce Provider

    6 years ago

    Hi, Thanks for your message.We are not sure which version of the SugarEchoSign package you are using.In our latest package we are authenticating using the plugin.techloyce.com incase you just need to enter your Adobe account details and it will automatically get the authentication key.Incase you are using the different package then you have to provide the Adobe authentication key.I would suggest please reach me on skype so that I can guide you through.My skype id is KashifSaleem2011 Thanks and regards, Kashif Saleem www.techloyce.com

    • kmarshall member avatar

      kmarshall

      6 years ago

      I have attempted to contact you via skype and get no response. I need to get this resolved. Please make this ticket private.

    • techloyce member avatar

      techloyce Provider

      6 years ago

      HI, I have not received any skype message.Can you please let me know your skype id so that I can add you?

      Thanks and regards, Kashif Saleem

    • kmarshall member avatar

      kmarshall

      6 years ago

      I will not share my ID publicly. Please make this message private.

    • techloyce member avatar

      techloyce Provider

      6 years ago

      please email me at kashif.saleem@techloyce.com

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