by Verity Infotech

With the SugarCRM SMS Integration, your team can engage buyers and increase sales revenue with individualized conversations via one-click SMS sending from anywhere in the CRM. Utilize convenient features like two-way messaging, SMS templates, and more.

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Activate bi-directional text messaging from your SugarCRM

With the SugarCRM SMS Integration, enjoy the convenience of two-way SMS conversations from the conversation chat window. Send messages to stay top of mind with your customers in a way that’s easy for them to engage in.

Key Features

  • Two-way SMS conversations
  • Send SMS messages
  • Use existing email templates as SMS templates
  • Create and manage SMS templates with dynamic fields
  • Inbound SMS notification
  • Relation of outbound/inbound SMS with records
  • Improve the level of customer service
  • Customer experience tracking, cross-selling, retention, and more
  • SMS texting CRM integration initiates reminders and notifications

One-Click SMS Sending

  • You can see below images for sending SMS from Record View and List View of any module
  • Keep all your conversations organized



SMS Messages History in Calls Module

  • All sent or received SMS messages will be saved in the Calls module
  • Outbound and inbound SMS messages relate to leads, contacts, accounts if the number matches in the module accordingly


Outbound SMS Record


Inbound SMS Record


Inbound SMS Notifications


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  • "The best add-on for SMS Integration with conversation view. Easy to configure with good documentation. Support is excellent and everything working as ..." - anthom

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