Tenfold connects Sugar with your existing phone system in minutes. Click to dial, call popups showing CRM data, automatic call logging, and actionable analytics make selling easier by eliminating mundane tasks like call logging and dialing digits by hand. Tenfold supports over 100 phone systems including RingCentral, Avaya, 8x8, Cisco, Asterisk, Broadsoft, Vonage and more!
Integrate Your Phones
Tenfold helps companies build better relationships, make more calls and ultimately close more deals. The Callinize application provides the most robust CTI solution available for Sugar users looking to connect their existing phones with their CRM. Tenfold meets the needs of both managers and individual reps. End-users save time when Tenfold immediately detects the correct contact on inbound and outbound calls, automatically logs their calls and provides them with streamlined note-taking and task creation capabilities from outside their CRM. Managers gain better insight into employee performance and can start tracking meaningful metrics for their business as they relate to phone activity.
The typical CTI solution provides the following:
- Click to Dial
- Call Popups (inbound/outbound)
- Ability to save call notes
Tenfold provides all of this and a whole lot more! These features include:
Tenfold Works in Any Tab: Work out of your inbox? Prospect leads on LinkedIn? Or perhaps you have a lead list in a spreadsheet? Not a problem! Tenfold works wherever you are. Not only can you click-to-dial any phone number on any webpage, but the Tenfold popup lives outside of your CRM and follows you from tab to tab. No more going back and forth between tabs and your CRM to stay caught up on notes. Take notes as you browse on any tab.
Follow-Ups Made Easy: Tenfold uses natural language processing to detect when you intend to create a task and puts it on the schedule for you! If you write “follow up in 2 days” or “try again next Wednesday” in your notes, chances are you want to call that person back on the corresponding day. Tenfold recognizes your intentions and schedules the task for you on the correct date.
Email Colleagues From Your Call Notes: How often do you get off a call, and fire up an email to ask your colleague a question? With Tenfold you simply add a @mention in the call notes and your colleague will be notified via email. Keeping your valuable call notes in the CRM, not buried in your inbox.
Call Context: When you get an email, the chain of messages provides context that guides your reply, but when you make or receive a call, the only context you typically get is a phone number and perhaps a name, if you’re lucky. With our activity jog wheel, you can review your previous calls and emails before you even answer the phone, so you’ll never have to ask…”Where’d we leave off?” Furthermore, your team is a lot more likely to take notes if they are actually getting use out of them. Having immediate access to your notes right when you need them is a huge driver of CRM adoption.
Analytics that Actually Mean Something: When CRM and phone data is combined, you end up with analytics that can actually help you make informed decisions about many aspects of your business. The Tenfold Analytics Dashboard will help you answer questions such as: How much time do we spend supporting customers? How many prospects did we reach out to today? What time of day is best to reach decision makers in the industries we are targeting? Which of my employees is the best at getting decision-makers on the phone?
Plans that fit your needs
- -Click-to-dial on CRM
- -Click-to-dial on all Chrome Pages
- -Inbound caller identification through our floating UI
- -Outbound caller identification through our floating UI
- -Activity History Shown in Floating UI
- -Automatic Call Logging to CRM
- -Add New Numbers to Existing Contact
- -Send Notification E-mails by @mentions
- -Call Analytics Dashboard
- -Gamification Call Activity
- -Easy Task Creation through Natural Language
- -All Pro Features
- -Set Call Dispositions (Categorize Call)
- -E-mail Template integration
- -Assign Follow-up Tasks to Team Members
- -Support Team based Analytics
- -Relate Calls to Opportunities, Cases, Tickets
- -Create New Opportunities, Cases and Tickets
- -Match and Create on Custom CRM Module
- -Custom Field Data in Floating UI
- -Ability to update lead status on call
- -All Pro & Team Features
- -Link to call Recording in CRM Log
- -Enhanced Analytics/Gamifications
- -Leads Slipping Away Notification E-mails
- -Lead SLA Reporting (Avg Response Time to New Leads)
- -Ability to Launch Online Video Meetings from Floating UI
- -Send Follow-up SMS messages from within Floating UI
- -Social Profile Integration
- -Track Lead Source by Phone Number Called (Marketing ROI)
Other add-ons of interest
Sugar Plugin that bridges the gap between Twilio & Sugar. To establish connection with your customers, A state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost effectively. Works great with both VOIP and Land Lines.