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• How can i use multiple operators while creatign a report.

  Support May 15, 2018 @ 05:53 am
  

  Dear shaveekapoor,

  Thank you for using our Reports module!

  Unfortunately, there is no option to use multiple AND/OR operators in one report. You can only use a single AND(OR) operator for all of the filters in a report.

  Thank you!

  View Comment
  
  
• Technical problems

  Support January 17, 2018 @ 02:43 pm
  

  Hi smp,

  Thank you for your feedback!

  We are aware of the issue and will update the plugin in next several days.

  Your Chrome Plugin will be updated automatically.

  Please feel free to contact us via support@richlodesolutions.com if you will have any other questions.

  Thank you!

  Best Regards, Richlode Solutions Support Team

  View Comment
  
  
• Sugar 7.9.3.0 issues

  Support January 17, 2018 @ 12:14 pm
  

  Hello Daniel,

  Thank you for contacting us!

  Can you please send a screenshot of Social2Sugar plugin window when you exporting a profile from LinkedIn?

  Please send it to support@richlodesolutions.com so we could investigate.

  Thank you!

  Best regards,

  Richlode Solutions Support Team

  View Comment
  
  
• Hi, Exporting Report with username instead of ID

  Support January 09, 2018 @ 02:32 pm
  

  Hi shaveekapoor,

  Thank you for contacting us!

  The Reports module should allow you to export names if you have included them to display fields list. Can you please send us the details of the report that you are trying to export? Screenshots of report parameters will be great.

  Please contact us via support@richlodesolutions.com so we could have a better understanding of your issue and assist with configuration.

  Thank you!

  View Comment
  
  
• Charts and Graphs Not Displaying

  Support January 09, 2018 @ 02:22 pm
  

  Hello Kendell,

  Thank you for your feedback!

  For SugarCRM CE you need to use PHP version 5.2 or 5.3. as per SugarCRM CE compatibility matrix. This will also allow to run reports properly.

  Please feel free to contact us via support@richlodesolutions.com if you will still have questions. We will be happy to have a call or troubleshoot the issue.

  Thank you!

  View Comment
  
  
• Error : User settings not set

  Support December 28, 2017 @ 11:24 am
  

  We are closing this case, since it's no more relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• Package not compatible with Sugar 7.9.2.0

  Support December 28, 2017 @ 11:24 am
  

  We are closing this case, since it's no more relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• the social2sugar broke my sugar site

  Support December 28, 2017 @ 11:23 am
  

  We are closing this case, since it's no more relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• Installation Issues on Sugar 7.8.1.0

  Support December 28, 2017 @ 11:23 am
  

  We are closing this case, since it's no more relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• 500 errors when running reports

  Support December 28, 2017 @ 11:16 am
  

  We are closing this case, since it's no more relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• Graphic Display Not Showing

  Support December 28, 2017 @ 11:07 am
  

  Hello Kendell,

  please make sure you are using suitable php version; for SugarCRM CE 6.5. PHP 5.3 is needed to make graphs in reports run properly.

  Don't hesitate to contact us at support@richlodesolutions.com if you have any other questions.

  Kind Regards, Richlode team.

  View Comment
  
  
• Error : User settings not set

  Support December 07, 2017 @ 11:06 am
  

  Hello Igor,

  could you please send the error screenshot to support@richlodesolutions.com?

  Kind Regards, Richlode team.

  View Comment
  
  
• SecuritySuite - Additional Assigned User Reports

  Support November 17, 2017 @ 11:14 am
  

  Dear Customer,

  thank you for the interest in our product.

  Unfortunately we are not aware of the details in functionality of third party software like SecuritySuite. However, If the relationships are added properly to CRM modules they should be displayed in Reports module. You may check this by adding a new relations to modules via the Studio and then checking it in Reports.

  Please contact us at support@richlodesolutions.com if you have any other questions or to set a call with us.

  Kind Regards, Richlode team.

  View Comment
  
  
• Package not compatible with Sugar 7.9.2.0

  Support October 18, 2017 @ 04:11 pm
  

  Hi Joe,

  please check your email.

  Kind Regards, Richlode

  View Comment
  
  
• Package not compatible with Sugar 7.9.2.0

  Support October 17, 2017 @ 03:33 pm
  

  Hi Joe,

  We are looking into your question.

  Kind Regards, Richlode team.

  View Comment
  
  
• Module not working.

  Support October 12, 2017 @ 03:28 pm
  

  We are closing the issue since it's no longer relevant.

  Kind Regards, Richlode team.

  View Comment
  
  
• Package not compatible with Sugar 7.9.2.0

  Support October 09, 2017 @ 01:53 pm
  

  Dear Customer,

  please find link to download updated Social2Sugar package on your email.

  Kind Regards, Richlode team.

  View Comment
  
  
• Module not working.

  Support September 22, 2017 @ 02:10 pm
  

  Hi,

  can we set up the skype call to discuss the problem? Please find details on your email.

  Kind Regards, Richlode team.

  View Comment
  
  

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