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#1050 - SecuritySuite not functioning after installing Metro Theme

Closed Bug? created by kf7866 9 years ago

I have the same issue. In addition after installing my SecuritySuite which was working fine seems to be broken now. I get undefined1undefined pop error on browser when i try to assign security group assignment. I have reverted back to default theme and even uninstalled the metro theme through module loader but still get the same error. In addition, i have done quick repair as well but problem with securitysuite still persist. Please help as SecuritySuite was working fine and it broke after installing metro theme. I would hate to reinstall the entire suiteCRM as i have done lot of work already so doing new SuiteCRM install is not an option.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    9 years ago

    Those sort of errors in SugarCRM/SuiteCRM are indicative of file permission errors. Basically a call back to the server is failing due to a file not existing because the cache couldn't be rebuilt. These are the 3 docs that I always refer to for fixing permissions:

    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php http://www.shanedowling.com/sugarcrm-permissions-script/

    • kf7866 member avatar

      kf7866

      9 years ago

      We were talking couple days ago when you were trying to help me with installation of SecuritySuite. During those discussions, i changed all permissions to 777 and have not changed back to anything else yet.

  2. kf7866 member avatar

    kf7866

    9 years ago

    I just noticed something else also, while moving to one page to another when i usually get hour glass, on that pop window it says undefined instead of loading for example and then it goes away.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      9 years ago

      Depending on the popup, here is another possibility:

      https://www.sugaroutfitters.com/blog/ajaxui-fails-when-accessing-a-modules-detail-view

      If that isn't it then all search results on Google, along with my experience, is indicating file permission issues. As odd as that might seem.

  3. kf7866 member avatar

    kf7866

    9 years ago

    I ended up reinstall SuiteCRM and that took care of the issue.

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