SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4765 - Installation failed but installation succeed ...

Closed Installation created by ITS4U Verified Purchase 10 months ago

Hello support team, I'm facing a strange issue while installing SugarChimp to v13.0.2a for our customer CK. I launch the installation through the module loader, then at the end the installation is marked as failed, the package is at the bottom level of the module loader page. Nevertheless, the installation has succeded as the files are copied to the custom folder, and on the status page of SC I see that the version is set to 13.0.2a.

Here is the log I have in sugarcrm.log :

Wed Jun 7 10:50:10 2023 [14141][1][FATAL] mailchimp_rating_c already added to Leads recordview View. Not adding again. Wed Jun 7 10:50:10 2023 [14141][1][FATAL] mailchimp_rating_c already added to Prospects recordview View. Not adding again. Wed Jun 7 10:50:10 2023 [14141][1][FATAL] mailchimp_list_name_c already added to ProspectLists recordview View. Not adding again. Wed Jun 7 10:50:10 2023 [14141][1][FATAL] mailchimp_default_module_c already added to ProspectLists recordview View. Not adding again. Wed Jun 7 10:50:10 2023 [14141][1][FATAL] died with message: Impossible de trouver le fichier du package. Wed Jun 7 10:50:15 2023 [14141][1][FATAL] failed to find link for accounts_accounts_1 Wed Jun 7 10:50:17 2023 [14141][1][FATAL] failed to find link for accounts_accounts_1 Wed Jun 7 10:50:38 2023 [28790][1][FATAL] Array ( [0] => fatal [1] => url for call: https://mailchimp.com )

Wed Jun 7 10:50:38 2023 [28790][1][FATAL] SugarChimp:fatal:1686127838: SugarChimp::preChecksNetwork: successful code received: 200 Wed Jun 7 10:50:38 2023 [28790][1][FATAL] SugarChimp:fatal:1686127838: preCheckNetwork: success value: 1 Wed Jun 7 10:50:50 2023 [28790][1][FATAL] Array ( [0] => fatal [1] => url for call: https://mailchimp.com )

Wed Jun 7 10:50:50 2023 [28790][1][FATAL] SugarChimp:fatal:1686127850: SugarChimp::preChecksNetwork: successful code received: 200 Wed Jun 7 10:50:50 2023 [28790][1][FATAL] SugarChimp:fatal:1686127850: preCheckNetwork: success value: 1 Wed Jun 7 11:03:19 2023 [14139][1][FATAL] mailchimp_rating_c already added to Contacts recordview View. Not adding again. Wed Jun 7 11:03:19 2023 [14139][1][FATAL] mailchimp_rating_c already added to Leads recordview View. Not adding again. Wed Jun 7 11:03:19 2023 [14139][1][FATAL] mailchimp_rating_c already added to Prospects recordview View. Not adding again. Wed Jun 7 11:03:19 2023 [14139][1][FATAL] mailchimp_list_name_c already added to ProspectLists recordview View. Not adding again. Wed Jun 7 11:03:19 2023 [14139][1][FATAL] mailchimp_default_module_c already added to ProspectLists recordview View. Not adding again. Wed Jun 7 11:03:19 2023 [14139][1][FATAL] died with message: Impossible de trouver le fichier du package.

Can you help me please ? Best regards, Enes

Fanatical Labs Provider Affiliate
10 months ago

Hi Enes,

Thanks for reaching out. Just to confirm, it sounds like SugarChimp's Health Status page is correctly showing 13.0.2 is installed. Can you tell me if the top portion of the Module Loader also has SugarChimp 13.0.2 installed? After the failed installation, did you also run a Quick Repair and Rebuild?

For the logs that indicate a field isn't being added because it's already been added, this is the expected behavior for installations where those fields were previously created.

Are you observing any other issues, like data not syncing as it should?

Thanks, Heidi

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ITS4U Verified Purchase
10 months ago

Hello Heidi,

In the module loader SugarChimp appears as not installed, as the file is still on the bottom part. I also did a QRR, nothing changed. Also set the correct file rights.

For the moment it is still installed in local and dev instance, we only have a prod instance that should be synchronized.

Best regards,

Enes

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Fanatical Labs Provider Affiliate
10 months ago
Hi Enes,

Thanks for this insight and appreciate you mentioning you also checked permissions and ran q QRR. Can you send along (to mailchimp@fanaticallabs.com) a screenshot of the Health Status page? Additionally, let's put SugarChimp into debug, try the installation process again, and grab some logs (feel free to include in your email to mailchimp@fanaticallabs.com). I'm including the steps to this process below, but if you want to walk through it together feel free to schedule a call and I'm happy to assist. The link to schedule is here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Debug Instructions 1. From within Sugar Admin, navigate to the Health Status page. 2. Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste:

SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
1. Navigate back to Module Loader and attempt to install again
2. Navigate to the logs and copy/paste what appears in a .txt file
3. When completed, you can return the logger level to normal by pasting the following into the Console tab:
SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

Thanks, Heidi
reply
ITS4U Verified Purchase
10 months ago

Hello Heidi,

I just send the information you asked for to the mail address. Hope that we will get the final answer on this annoying bug.

Best regards,

Enes

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Fanatical Labs Provider Affiliate
8 months ago

Just wanted to quickly close this ticket as we were able to resolve things through email.

Let us know if you have any further trouble. We can always be reached at mailchimp@fanaticallabs.com.

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