by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#2340 - User list is not displaying in security group after adding group as well as select button also after selecting first user..

Closed Bug? created by dpkagarwal59 7 years ago

Hello,

users and roles subpanel is not displaying in security group while in users details view security group subpanel is displaying. Please suggest me that why this error is coming.

Thanks

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    7 years ago

    It usually only shows when you click on the Access tab for a user. Make sure you are on the Users view and not Employees.

  2. dpkagarwal59 member avatar

    dpkagarwal59

    7 years ago

    i am already using access tab for a user. please check this screenshot. http://prntscr.com/bshsrq

    In this screenshot , user subpanel hide after selecting first user as well as error is coming in console.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      It looks like it may be an issue specific to that theme. Is this the Google Theme? Can you expand the GET error and paste that here as well? What version of SugarCRM are you running?

    • dpkagarwal59 member avatar

      dpkagarwal59

      7 years ago

      this is 20reason theme. i am using suitecrm 7.3.2version and sugarcrm 6.5.20. i have also try with suite7 defualt theme but also error is coming.

      This is response of get error:

      function select_dialog() { var $dialog = $('
      ') .html('Select This Page (10)‎Select All&nbsp ;(1)‎Deselect All') .dialog({ autoOpen: false, width: 150 }); $dialog.dialog('open'); }

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      I don't think the error copied cleanly. Can you take a screenshot of the expanded error, please?

  3. dpkagarwal59 member avatar

    dpkagarwal59

    7 years ago

    These are 3 screenshot for "params", header" and Response.

    http://prntscr.com/bsnrp1 http://prntscr.com/bsnrto http://prntscr.com/bsnrxd

    If you want to check then give me your email id i will send you singin credentials.

    Thanks

  4. dpkagarwal59 member avatar

    dpkagarwal59

    7 years ago

    Helllo eggsurplus

    I am waiting for your response. please guide me, Thanks

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      Is it possible to upgrade your SuiteCRM instance? SuiteCRM has had a number of fixes since 7.3.2 and it should resolve your issue.

  5. dpkagarwal59 member avatar

    dpkagarwal59

    7 years ago

    yes i have tried to upgrade our suitecrm instance but after checking system page going to blank. and following error log in upgradewizard.log file.

    Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - Upgrade started. At start.php Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - at unlinkUWTempFiles() Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - finished! Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - resetting $_SESSION Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - setting session variables... Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - [At systemCheck.php] Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - Starting file permission check... Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - setting session variables... Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - [At systemCheck.php] Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - Starting file permission check...

    After that screen goes blank.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      That's what I feared. Likely a file permissions/ownership issue with the application. This is a great script for fixing permissions: http://www.shanedowling.com/sugarcrm-permissions-script/. After getting those fixed try the upgrade again until it works. If it is failing then that is a symptom that something is not set up correctly in your instance.

      Hope this helps!

    • dpkagarwal59 member avatar

      dpkagarwal59

      7 years ago

      Hello Eggsurplus Thanks for your suggestion but till now its not working for me and same error is coming like last time after setting permission. And i am not able to find out issue because we have already done 2 upgrade from sugarcrm to suitecrm but this time i am facing this issue.

      Thanks

    • dpkagarwal59 member avatar

      dpkagarwal59

      7 years ago

      Please suggest me what to do now for resolving this issue.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      Sorry that you are running into this issue! Unfortunately this is going to be specific to your instance and is beyond what I can help with. I can recommend a consultant who can help get your system back to where it should be. If you are interested I will email you their information.

    • dpkagarwal59 member avatar

      dpkagarwal59

      7 years ago

      yes please email me at dpkagarwal59@gmail.com

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      Perfect. I just sent over a recommendation. I'm going to close this out for now as it's working in our tests thus far. Feel free to follow up here if you have more information.

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