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#1219 - license key validation error
Hi,
I purchased your product and now when I try and input the license key on our live server (on which I have just installed securitysuite for sugar 6.5.18) I get the below error. I can access the internet fine.
Thanks
Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
10 years ago
nb the version of securitysuite is listed as 2.8.1
10 years ago
It looks like your server cannot connect to sugaroutfitters.com. Make sure that the firewall allows connections to sugaroutfitters.com and then try it again.
10 years ago
hi...I am using windows server 2008 r2...and I can connect to the url in a browser and have turned off the firewall temporarily on the server but still no joy. I am behind a proxy. is there any other ways I can test what the issue might be?
10 years ago
Also see that php_curl is installed and enabled. Method 2 on this page is an easy way to check for php_curl: http://www.techxplore.net/2011/02/23/how-to-check-curl-is-enabled-or-installed-with-php/
Hope that helps!
10 years ago
hi eggsurplus...our network guys got it working...it was some security on the firewall
10 years ago
Great! Let me know if you have any other questions. Going to close this for now.