RT SalesMap

by Rolustech

Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.

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#3641 - unable to apply license after installation

Closed Bug? created by Evolution Marketing 7 years ago
Hi Rolustech, I have recently installed the latest version of RT SalesMap into on of our Clients sugar on-demand v 7.11 instance. The install completed successfully, however I am now unable to apply the license key. I have run the quick repair and rebuild, cleared the additional cache and cleared my local browser cache after the install. when i go to Administration > RT SalesMap License Verification I get the following error message: Error retrieving record. This record may be deleted or you may not be authorized to view it. Can you please assist with resolving this issue. Cheers Jared Dalrymple Evolution Marketing Services.

  1. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    7 years ago

    Hi Jared,

    Thank you for bringing this issue forward.

    Is it possible for you to share admin user credentials of your client's Sugar as well as the SSH credentials so we can make an in-depth investigation? Please be careful not to share sensitive information on this thread as this is public. You can send the requested information at support@rolustech.com.

    If it is not possible for you to share the requested information then we can conduct a screen share session via webex and try to resolve the issue through that.

    Please let us know how you would like to proceed at support@rolustech.com.

    Regards, Rolustech Support support@rolustech.com

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Compatible Versions
  • 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Info@Rolustech

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