by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

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#3337 - Not Working on version 7.9.2.0

Closed Bug? created by jdayan1 Verified Purchase 4 years ago

We tried installing the module on Sugar 7.9.2.0 and are able to see the configuration options. We are following the examples and have tried configuring the formatter on multiple fields in different modules, but we are unable to view the formatter in any of the fields. Please advice.

  1. synolia member avatar

    synolia Provider Affiliate

    4 years ago

    Hello,

    Please make sure you have followed the installation instruction, including the mandatory repairs post install. Without these the module is not functional. The issues that you are having are generally caused by the non deployment of the module's Sugar custom dependencies logic. You can find the documentation here: http://static.synolia.com/sugarmodules/SynoFieldMask/SYNOLIA_SugarCRM_Module_FieldMask_Sugar7_EN_V1.2.pdf

    If you are still encountering issues after all the repairs are done, I will be happy to assist you.

    Kind regards, Synolia Support

  2. Abhinav member avatar

    Abhinav

    4 years ago

    Even after doing the above actions still it is not reflecting

    • synolia member avatar

      synolia Provider Affiliate

      4 years ago

      Hello,

      Do you see any errors on your console or other part?

      Additionally, can you try these steps on this orders:

      • Click on “Rebuild JS Grouping Files”
      • Click on “Quick Repair and Rebuild”, go to the bottom of the page and clic on "Execute" button if it's appears
      • Click on “Rebuild Sugar Logic Functions”
      • Click on “Clear additional cache”
      • Clear your browser, not only a simple refresh of the page

      Kind regards, Synolia Support

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  • "This module is easy to work with and helps us keep our data and reporting in a format the way we want." - djohnson

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