Save time and increase agent productivity with click-to-dial, letting the platform log inbound and outbound calls. NBL Genesys integrates the Genesys Cloud (aka PureCloud) with SugarCRM, making call data easily accessible.
Installation Guide
Installing the Add-on
1. [Step 1]
It is always a good idea to back up your instance files and database before installing any module or upgrading.
2. [Step 2]
Download the zip file from the purchases page within your Sugar Outfitters account.
3. [Step 3]
Log in to your instance as an admin and access the Module Loader from the Administration Page
4. [Step 4]
Upload the downloaded .zip package
5. [Step 5]
Accept the license aggrement.
6. [Step 6]
Enter your license key from Sugar Outfitters.
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