100% Satisfaction Guarantee

SugarCRM is committed to creating customers for life, and we stand behind our Add-Ons. We aim for 100% customer satisfaction with every Add-On purchase. Many of the Add-Ons on the store include a 30-day trial. However, we offer a 30-day money-back guarantee for those who do not. If you are not fully satisfied for any reason with an Add-On purchased with an upfront payment, request a refund and include a note on why the Add-On wasn't a good fit for you within 30 days of purchase for a full refund.

How can we guarantee that everything works?

There are many ways that help us ensure add-on quality.

With all these checkpoints in place, we ensure that your Sugar add-ons are ready to go with no roadblocks and no busy work. Standing behind what we deliver. It’s what we do.