by AppJetty

Reduce Operational costs and improve customer satisfaction with our SugarCRM Customer Portal by empowering unlimited customers with access to advanced knowledge base, robust ticketing system & all default modules. And custom data-management flow configured.

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#1792 - Got this upon install

Closed Bug? created by n8weaver 6 years ago

Failed to copy cache/upgrades/temp/DPXCpk/SugarModules/custom/include/modules/bc_portal_layout/js/jquery-1.11.0.min.js to custom/include/modules/bc_portal_layout/js/jquery-1.11.0.min.js

  1. Biztech member avatar

    AppJetty Provider Affiliate

    6 years ago

    May I know which SugarCRM Version are you using?

  2. n8weaver member avatar

    n8weaver

    6 years ago

    Community 6.5.17

  3. Biztech member avatar

    AppJetty Provider Affiliate

    6 years ago

    Hello, I have checked same package in Community 6.5.17, It's working fine. Can you please check file permission on your instance? To set proper file permission please follow the Installation Guide. then please try to re-install.

    Thanks,

    • n8weaver member avatar

      n8weaver

      6 years ago

      Got it to install but it WP won't connect to sugar and the portal layout setting is not working... You support PHP 5.4?

  4. Biztech member avatar

    AppJetty Provider Affiliate

    6 years ago

    Hello, Yes, this plugin support PHP 5.4. can you please re-check the REST URL that you have to enter at Wordpress Sugarcrm/Suitecrm portal settings. It should be like /custom/service/v4_1_custom/rest.php. Thanks

  5. n8weaver member avatar

    n8weaver

    6 years ago

    It's not working for me.. need a little help here.

    Can you send me email at n8weaver@gmail.com and I'll send you access and some screen shots of what I have.

  6. ryanwhitaker member avatar

    ryanwhitaker

    5 years ago

    Having the same, issue, other plugins install fine such as kreporter.

    Nothing wrong with permissions, when permissions change I get a different error. sugar version 6.5.24

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