by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#712 - Issues with setup

Closed Installation created by Samuel Yeats 9 years ago

Hello!

I have an existing IVR for our inbound sales calls, this is not managed by Twilio

Our sales team use both their mobiles as well as desk phones for calls inbound/outbound to customers

I am wanting to use your integration for outbound calls to customers

I would like to clarify that we can use your system for what I'm wanting to achieve

1) Someone working on an opportunity or contact in SugarCRM, they find a phone number and click dial 2) It calls the sales rep on their mobile or desk phone and connects them to the customer 3) It records the call as an entry in sugarcrm and maybe stores the voice recording of the call

I also presently have the following issues:

Country code selector in Module settings is not showing up:

1) Missing required field: {capture name="label" assign="label"}{sugar_translate label=LBL_TWILIO_COUNTRY_CODE module=rolus_Twilio_Account}{/capture}{$label|strip_semicolon}

And saving IVR Settings I get these errors:

1) Missing required field: {capture name="label" assign="label"}{sugar_translate label="LBL_WELCOME_MESSAGE" module="rolus_Twilio_Extension_Manager"}{/capture}{$label|strip_semicolon}

2) Missing required field: {capture name="label" assign="label"}{sugar_translate label="LBL_EXTENSION_DIGITS" module="rolus_Twilio_Extension_Manager"}{/capture}{$label|strip_semicolon}

3) Missing required field: {capture name="label" assign="label"}{sugar_translate label="LBL_OPERATOR_DIAL_SYMBOL" module="rolus_Twilio_Extension_Manager"}{/capture}{$label|strip_semicolon}

How do I fix this?

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    9 years ago

    We need the following info before we can answer the questions

    1) Twilio Version 2) SugarCRM Version 3) Hosting environment

    If possible provide 2-3 screenshots of your steps you are currently performing.

    The plugins handles all 3 scenarios that you have mentioned, once you get me the required info I will fix the problem for you as soon as possible to get you up and running.

    Thanks, Rolustech support

    • syeats member avatar

      Samuel Yeats

      9 years ago

      1) Twilio_Integration_V_2.0.4 2) Sugar 6.5.10 3) LAMP Stack on dedicated server

      It appears the errors aren't presently showing

      No options in the country code http://tinypic.com/r/2zthmxf/8

      How do I enable a user? all users are disabled http://tinypic.com/r/3485z4k/8

      How do I call?

      Also does it record the call against the contact or opportunity?

  2. syeats member avatar

    Samuel Yeats

    9 years ago

    Hello I haven't heard anything!?

  3. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    9 years ago

    Hi,

    Sorry for being late. For your first problem ... kindly select an option from the drop down against a user to make check boxes enable. If you select None or

    http://i61.tinypic.com/30248cz.png http://tinypic.com/view.php?pic=30248cz&s=8

    Regarding country code issue, Can you please share us your instance credentials to find the actual root cause looks like your language file is changed that is why country code field is not being populated. Kindly share credentials on support@rolustech.com

    Yes it will record the call.

    Thanks,

    Rolustech support

  4. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    9 years ago

    Hi,

    Need any further help? Please let us know. We are here to help you out!

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