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Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#4496 - Button doesn't work after 10.3.0 upgrate

Open Bug? created by Adi Kurniawan a year ago

Hi there,

Type: SugarCRM Enterprise

SugarCRM just ran an update on the weekend and it causing the Call button to not work. It goes to edit mode instead of showing the call pop-up.

Could you please help?

Cheers, Adi

  1. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Adi,

    Thanks for reaching out to us.

    We are looking into your issue and will get back to you.

    Regards, Team Rolustech.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Adi,

    Thank you for your patience.

    We would like to know which RT Telephony version are you using?

    Also, in the meantime, please try the following quick fix:

    • Open the Profile from the Admin dropdown
    • Click on Edit
    • Under the Advanced tab find Field Name Placement
    • Select Above Field Value from the dropdown
    • Click on Save
    • Refresh the Module Record page and click on the Call icon button

    Please let us know of the progress once you have tried the above steps.

    Regards, Team Rolustech.

  3. ltaylor member avatar

    Squiz Martech

    a year ago

    Hi there,

    well your quick fix is working, and it looks like all the people with this issue need to apply this separately on their accounts. But not all the people have this problem (I'm not).

    Regards, Daniel

  4. ltaylor member avatar

    Squiz Martech

    a year ago

    Hi there,

    well your quick fix is working, and it looks like all the people with this issue need to apply this separately on their accounts. But not all the people have this problem (I'm not).

    Regards, Daniel

  5. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Daniel,

    Thanks for sharing your feedback with us.

    We are glad the issue is resolved. Let us know if anything else is required.

    Regards, Team Rolustech.

  6. ltaylor member avatar

    Squiz Martech

    a year ago

    Well, is not resolved. We would stay with previous option and not apply any changes manually. Changing back this option (to "above...") showing the issues again.

  7. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi There,

    Thanks for the update.

    Please let us look into it and get back to you.

    Can you please tell us which RT Telephony version are you using?

    Regards, Team Rolustech.

  8. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi,

    Thank you for your patience.

    For the first query - yes it's required for every user to change their profile settings.

    This issue is a known issue and this is occurring due to the SugarCRM version Update conflicting with our RT Telephony implementation. For the time being, we use the profile settings for a temporary solution. We are on our next release, in which we are resolving this issue on priority. You can get the next release in 1-2 months.

    Feel free to share your feedback with us.

    Regards, Team Rolustech.

  9. akurniawan member avatar

    Adi Kurniawan

    a year ago

    Hi

    FYI we are using RT Telephony version 4.0.1

    Cheers, Adi

  10. rolustech member avatar

    Rolustech Provider Affiliate

    a year ago

    Hi Adi,

    Thanks for sharing your RT Telephony version with us.

    We will notify you as soon as the new release is ready.

    Regards, Team Rolustech.

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