Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.
#3584 - Inbound SMS and calling is not working
I've installed RT Telephony and and it's working for outbound calling and SMS, but I'm getting the following errors for incoming calling and SMS.
Any idea on what could be going wrong? I've sent my Twilio and Sugar account details to your support email. Thanks.
alecsullivan
6 years ago
Hi,
Thank for contacting us, we'd be happy to help you.
As you have mentioned "getting the following errors for incoming calling and SMS" but I can not see any error mentioned in your post, can you please share that again?
You can also contact us directly for support at support@rolustech.com.
Regards, Rolustech Support support@rolustech.com
6 years ago
Hello - I've emailed support and received a response. The errors are below for your reference:
Error on incoming SMS: "12200 - Schema validation warning" containing the message "cvc-elt.1: Cannot find the declaration of element 'script." Error on incoming calls: "12100 - Document parse failure" containing the message "Error on line 5 of document : The reference to entity \"Called\" must end with the ';' delimiter."
6 years ago
Yes we are looking in to your query. We will get back to you on it soon via email.
Regards, Rolustech Support support@rolustech.com
6 years ago
I have the same problem. Any way you can help me to figure out the solution?
Thanks!
6 years ago
Hi,
This issue is usually due to configuration issues.
Kindly get back to us on support@rolustech.com with your Twilio and Sugar credentials and we can have a look.
If you are not comfortable sharing your credentials we can always schedule a screen share session,
Kind Regards, Rolustech Support support@rolustech.com