by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#1802 - outbound calls just waits to establish connection

Closed Bug? created by Portal Partnership 6 years ago

I have re-checked the configuration of out sugar CRM and the Twilio account and we still just get the "wait Establishing Connection" when attempting to make an outbound call. There are funds in the Twilio account, but not real log information to help resolve this problem. If you number does not support SMS can we turn off the SMS icon?

  1. nws member avatar

    Portal Partnership

    6 years ago

    Our sugarCRM is version OnDemand/Cloud

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago


    Please open following URLs.

    Open these URL's separately and fill in the required information i.e Auth Token,Account Sid and App Sid which you have entered in your CRM in admin->Call Settings.

    After entering the required info, click on "Test" button. and wait for 10 seconds and then take the screen shot. Then send us the screen shots for both pages, That will identify the issue.

    You can send us screenshots at in reference of this Case No.

    Looking forward

    Regards Rolustech Support.

  3. josh3 member avatar


    5 years ago

    Hi, i have same issue

  4. josh3 member avatar


    5 years ago

    your both above staging3 url not loading

  5. josh3 member avatar


    5 years ago

    Please check my console error when rt telephony establishing connection On page load - Uncaught Twilio.Exception: 400: AccessToken signature is invalid. (twilio.min.js:21). After outbond call - WebSocket is already in CLOSING or CLOSED state. (twilio.min.js:34)

  6. rolustech member avatar

    Rolustech Provider Affiliate

    5 years ago

    Hi Josh,

    Please share your Sugar/SuiteCRM and Twillio account's login details with us at We shall look into the issue and make sure all settings are correctly done.

    Thank you.

    Kind Regards, Rolustech Support Email: Website:

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