by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#1647 - SuiteCRM no usage found for date range

Closed Installation created by Caleb 7 years ago

Hi,

I'm trying to install this with my suiteCRM installation. I'm following your guide but when I get to the SugarCRM Call Account Setup, I cannot save my credentials as I get No Usage is found for Date range !

I'm guessing the problem might be from the fact that I'm trying to register a verified Nigerian phone number as the source phone number (I may be wrong in this guess).

Please help

  1. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Caleb,

    "No Usage is found for Date range" is an alert that you get when you go to admin->Call Account if you have not used any credit from your Twilio account. It has nothing to do with saving credentials.

    Can you please confirm that When you go to Admin->Call account and enter the credentials and save them, and when you come back to that page your credentials are not saved and are they auto populated in the fields or not ?

    Please check above mentioned point and still if you face any issue then send us screenshot. We shall help you out accordingly.

    Regards Rolustech Support

    • Caleb member avatar

      Caleb

      7 years ago

      I'm still stuck.

      I uninstalled and reinstalled the module and even upgraded my suitecrm to 7.3.1 and then reinstalled the module but now when I click admin->Call Account, it takes forever to load and when it does, it is blank. I'll send you a screenshot.

      Please help.

  2. rolustech member avatar

    Rolustech Provider Affiliate

    7 years ago

    Hi Caleb,

    We have replied you back on your provided Email Address with details. Please get back to us

    Regards Rolustech Support

  3. josh3 member avatar

    josh3

    6 years ago

    hi, i have same issue.

  4. josh3 member avatar

    josh3

    6 years ago

    i my case when i save call account info, when it come back to this page all record repopulate and i again get same alert.

  5. jyotiraghavsingh93 member avatar

    jyotiraghavsingh93

    4 years ago

    Hi, I don't know where to add the add generating on verifying the source phone number?

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