by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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#1630 - Install fails on SugarCRM Professional V7.6.1 (Ondemand)

Closed Bug? created by Portal Partnership 6 years ago

The package uploads with no issues, however once I click install the following is displayed:

Scanning Package

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base. The available restrictions and exceptions are detailed in the SugarCRM Developer Zone.

File Issues custom/include/call_style/bootstrap-dist/fonts/glyphicons-halflings-regular.ttf Invalid file extension custom/include/call_style/bootstrap-dist/fonts/glyphicons-halflings-regular.svg Invalid file extension custom/include/call_style/bootstrap-dist/fonts/glyphicons-halflings-regular.eot Invalid file extension custom/include/call_style/bootstrap-dist/fonts/glyphicons-halflings-regular.woff Invalid file extension custom/include/call_style/font-awesome/fonts/fontawesome-webfont.ttf Invalid file extension custom/include/call_style/font-awesome/fonts/fontawesome-webfont.eot Invalid file extension custom/include/call_style/font-awesome/fonts/fontawesome-webfont.woff Invalid file extension custom/include/call_style/font-awesome/fonts/FontAwesome.otf Invalid file extension custom/include/call_style/font-awesome/fonts/fontawesome-webfont.svg Invalid file extension custom/include/call_style/img/inbound-incoming.png Invalid usage of a function '`' Invalid usage of a function $�() custom/include/call_style/img/Thumbs.db Invalid file extension

We are running Professional V7.6.1 in the cloud.

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    There is some issue going on with OD Versions of sugar 7 in RT Telephony's new version. We are fixing this issue. We shall update you with latest package which wont give any issue of installation.

    Sorry for the inconvenience

    Regards Rolustech Support

  2. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    We have email you on nws@chooseportal.com for updated package of RT Telephony in which issue related to installation has been properly handled.

    PLease have a look and get back to us with your findings.

    Regards Rolustech Support

  3. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Unfortunetly, your Email Address nws@chooseportal.com is not working fine and our email has returned back to us.

    Can you please go under your My Account-> Purchases section and download latest updated package for RT Telephony. If still you are unable to find updated package then please send us your working Email address and we shall send back to you via Email

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