by AppJetty

Recovering deleted data from CRM is now possible in the simplest manner with Trash Bin for SugarCRM. It can restore data from different modules that you or users delete from the system. Users can retrieve deleted data, easily from the Trash Bin for SugarCRM. It works for built-in as well as custom modules in SugarCRM.

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#4125 - What is/isn't brought back during a restore?

Closed General Question created by dpetersen Verified Purchase 6 months ago

AppJetty,

I have been doing some testing in a sandbox environment and noticed that some subpanels do not get repopulated during the restore of a deleted contact. I deleted a contact with 60+ emails and 60+ campaign logs, the result after restoring was the same number of emails but no campaign logs came back. Any idea?

Are there any relationships the restore will not bring back?

Thanks!

  1. Biztech member avatar

    AppJetty Provider

    6 months ago

    Hello Dear,

    Greetings from AppJetty.

    We have checked for the same case in our local instance and we found that both the emails & campaign logs are restoring back. Please find the video here: https://www.loom.com/share/1b861ad20abc4f3999a694bf3b5e7851

    Kindly share the steps or way in which you are facing this issue. Also please share your CRM instance & FTP details so that we can debug it more precisely.

    You can email us at support@appjetty.com

    Hope this helps! Let us know in case of any concern.

    Kind Regards,
    AppJetty.

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