by synolia

Create personalized MS Office or Open Office letters and documents from any Sugar module with one click. Define and create templates for any module and generate Office documents on any record and its related records. Great for mail merges and more!

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#99 - Error Messages on opening document

Closed Bug? created by dgreene Verified Purchase 6 years ago

The mail merge seems to work fine, but when you go to open the document in MSWord it tells you that "the file ....docx can not be opened because there are problems with the file". Click ok and get the message "Word found unreadable content in .......docx. Do you want to recover the content of this document? If you trust the source click yes." Once I click yes, the document opens correctly. Is there a way to prevent this error message in word?

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello dgreene,
    Don't worry this is not a normal behaviour !
    Can you provide me with your template and generated document so we can test that out ? There is probably a specific sign that breaks the document.

    • dgreene member avatar

      dgreene Verified Purchase

      6 years ago

      Sorry for the delayed response - it got lost in my email. I can, but it happens with your "extractor" templates as well. No modifications to your templates, just uploaded in Sugar and generated the doc.

    • synolia member avatar

      synolia Provider Affiliate

      6 years ago

      Hello dgreene,
      Could you provide me your version and flavor of SugarCRM and your version of MS Word.
      Best regards,

    • dgreene member avatar

      dgreene Verified Purchase

      6 years ago

      We just upgraded to Version 6.5.12 (Build 1046) and Im using MS Word PRO. Version 14.0.6129.5000 (32 bit). Same issue with all of the PC's in our office - they are using word 2010 standard.

    • synolia member avatar

      synolia Provider Affiliate

      6 years ago

      Do you have the same error when you open this document just after downloaded it from SugarOutfitters, without uploaded it to your SugarCRM?

    • dgreene member avatar

      dgreene Verified Purchase

      6 years ago

      No. Only when it merges

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