by synolia

Create personalized MS Office or Open Office letters and documents from any Sugar module with one click. Define and create templates for any module and generate Office documents on any record and its related records. Great for mail merges and more!

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#2888 - Template for module is blank after save

Closed Bug? created by marcel.horak 5 years ago

Hello, when I am creating document, chose module in "template for module" and click save, "template for module" switches to being blank. Could you please tell me how to resolve this error?

  1. marcel.horak member avatar

    marcel.horak

    5 years ago

    1.png then i click save and its like this:2.png

  2. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    Can you please check your sugarcrm.log file (you can also get it using the diagnostics in the administration) as well as the php errors log file for any telling errors when you save the document.

    If you can't identify the source of the issue, can you please provide us with your Sugar version and edition, as well as the version of the module you are using?

    Kind regards, Synolia Support

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