by synolia

Create personalized MS Office or Open Office letters and documents from any Sugar module with one click. Define and create templates for any module and generate Office documents on any record and its related records. Great for mail merges and more!

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#1892 - Data not displaying in word doc

Closed General Question created by Meath County Council Verified Purchase 6 years ago

Hi, using SugarCRM 6.5.18, CE. Have SynoGenerateDoc installed and working correctly. Have populated my word document with item such as;


[Roads_Services_In_Charge.solicitorsreference.value] - Custom Module


the above are not pulling any data from my system.

Can anyone assist as to where I maybe going wrong?


  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago


    You can use the following template to extract all available variables that can be used for the selected module: Vars extractor

    You will have to remmeber to activate the module in the configuration of the module in the admin panel before creating a template. When creating a template you will have to specify the relationships you will be using, otherwise they wont be available (aka not interpreted) by the module.

    Hope these tips will help you create your template. Please checkout the documentation page of the module on SugarOutfitters for more details and examples.

    Best regards, Synolia Support

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