by synolia

Create personalized MS Office or Open Office letters and documents from any Sugar module with one click. Define and create templates for any module and generate Office documents on any record and its related records. Great for mail merges and more!

Includes a 30 day guarantee
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#1847 - Cannot install Module

Closed Installation created by sulejman 6 years ago


I am evaluating this module, but Sugar does not allow me to install. I get an error message which starts like this:

_Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

The Sugar Open Cloud package loading policies are detailed in the SugarCRM Knowledge Base. The available restrictions and exceptions are detailed in the SugarCRM Developer Zone. _

This message is followed by a long list of "File Issues"

Please contact me as soon as possible so that I may more forward with the evaluation. Thank you for your help.

Best Regards, Heather 617-547-1728 x111

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Heather,

    The module SynoGenerateDoc is not available for On-Demand hosting. It cannot be made compatible as it uses a third party library for the document parsing and generation.

    On the fist page of the presentation of the module we specify that: "SynoGenerateDoc is not available for SugarCRM On Demand hosting platform." specifically for that reason.

    If you cannot use the module you can ask SugarOutffiters for a refund as there is a 30 days money back guarantee.

    Kind regards, Synolia Support

    • sulejman member avatar


      6 years ago


      Thank you for your quick reply. Can you please inform me on the process to obtain a refund?

      Thank you Heather

    • jason member avatar


      6 years ago

      Hi Heather,

      I went ahead and issued a refund for your purchase. Sorry that it wasn't able to be installed on your SugarCRM instance!

      Thanks for giving it a shot. Jason Eggers SugarOutfitters

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