by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#3116 - 7.8 & 7.9 compatibility

Closed Installation created by TomBudd 4 years ago

Hey Syno Support,

Sugar is telling us that Syno dashboard isn't compatible with the new 7.8 Sugar Enterprise instance and they have just released version 7.9 last week. Since we are Sugar On Demand (Cloud) customers we can only hold off for so long before they update our instance to the latest 7.8 then 7.9. Can you give us a timeline on the availability of a Syno version that is compatible? Additionally, what is the standard delay from a new Sugar release to a compatible version of Syno Dashboard being available? Is there a newer version or a Syno beta I can try in our sandbox instance with the new 7.8 ? Please provide a link and any special instructions if required for upgrading?

Thank you. Tom

  1. synolia member avatar

    synolia Provider Affiliate

    4 years ago

    Hello Tom,

    Starting with Sugar 7.8 we have released a new subscription plan for the Dashboard Templates module to keep up with recurring maintenance costs. To my knowledge the Sugar 7.8 Entreprise is fully supported and we are currently working on the 7.9 compatibility update. I will contact the team in charge of the project and get back to you with more details on this.

    Kind regards, Synolia Support

  2. TomBudd member avatar

    TomBudd

    4 years ago

    Hello Synolia Support,

    We just updated, subscribed, and were billed for an annual subscription to your software on April 13th, 2017. I am assuming we are covered under that agreement?

    Please confirm a timeline as to when I can expect a response and have the software update available to test in our Sugar On Demand sandbox instance.

    Thanks,

    Tom

  3. synolia member avatar

    synolia Provider Affiliate

    4 years ago

    Hello Tom,

    We are aiming to realease the 7.9 compatible version for the end of next week. We are doing our best to try and release it before that...

    Kind regards, Synolia Support

    • TomBudd member avatar

      TomBudd

      4 years ago

      Hello,

      Thanks for the quick reply.

      Is there an existing release that works with 7.8 and if so can you confirm your software version number?

      Thanks,

      Tom

    • synolia member avatar

      synolia Provider Affiliate

      4 years ago

      Hello,

      The current release compatible with 7.8 is 20170424.

      Kind regards, Synolia Support

    • synolia member avatar

      synolia Provider Affiliate

      4 years ago

      Hello

      On the same place your can now also download a release for Sugar 7.9 only.

      Kind regards, Synolia Support

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