by 38 Elements

Leverage checklists to help your users organize personal, project, priority or any other list of tasks that need to be done on time. It will help your users stay organized throughout the day.

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#2691 - I get an 500 error when...

Closed Bug? created by kgm 6 years ago

Hi

When I am adding the dashlet - save, I get this error sweetcheck.JPG It´s at 3.06 in your installation / tutorial video. Any ideas?

Thanks, KGM

  1. kgm member avatar

    kgm

    6 years ago

    I´m running on Enterprise 7.7.1.0 on-site. This is a trial of Sweet Checklist. Thanks again, KGM

    • eontek member avatar

      38 Elements Provider Affiliate

      6 years ago

      Hi KGM, thank you for contact our support. We will do another pass of testing the module on specific version of SugarCRM you have provided. 500 Internal Server Error usually means there was an error while processing some of the PHP files.

      If you are technical enough, could you please extract an error log from your webserver so that we could see what was reported as error.

      We will let you know about our findings by end of day.

      Thank you for your patience!

    • kgm member avatar

      kgm

      6 years ago

      Hi

      Do you have an email i can send part of the log file?

      thanks, KGM

    • eontek member avatar

      38 Elements Provider Affiliate

      6 years ago

      Please send it to office@eontek.co

      Thank you!

    • eontek member avatar

      38 Elements Provider Affiliate

      6 years ago

      Hi KGM, we have detected the issue you are having. One of our files in the package had case mismatch with what it's supposed to be.

      Can you please remove old module, download new 1.0.1 version of the package from SugarOutfitters and install the module.

      Please let us know if you experience any other issues.

      We can also schedule a call to review this and other modules we have which might be useful for you. Please us know over email some available time slots and we will get something on the calendar.

      Kind Regards!

  2. kgm member avatar

    kgm

    6 years ago

    Hi again Yes, made it past the Save :) Working now. Thanks for a speedy reply and fix, KGM

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