by Sugar-project

SugarPrint enables printing to PDF / XLS export of any: List view, Detail view and Calendar view in SuiteCRM and SugarCRM Community Edition. SugarPrint makes exporting basic or advanced Search Results to PDF or Excel a one-click process.

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#1345 - Label are not showing

Open Bug? created by n8weaver Verified Purchase 4 years ago

Labels are not showing or stating undefined.... seems to be a problem with the new suite for many but I cannot find the solution. Could you please help. Thanks.

Nathan Weaver

  1. marcomm member avatar

    Sugar-project Provider Affiliate

    4 years ago

    Hi
    it is a permission problem.
    your server has not the right default permission.
    in config.php you have to replare default permission.
    For our server these values are ok:
    'default_permissions' =>
    array (
        'dir_mode' => 493,
        'file_mode' => 420,
        'user' => '',
        'group' => '',
    ),
    But ar first you can update permssion on Sugaprirnt forlders
    775 for folders and 664 for files
    /modules/SugarPrint and /custom/modules/SugarPrint

    Are you able to do this?
    Do you need more information?
    best
    marco

    • n8weaver member avatar

      n8weaver Verified Purchase

      4 years ago

      Maybe, is there a way to speak on the phone briefly

    • marcomm member avatar

      Sugar-project Provider Affiliate

      4 years ago

      Yes we can
      but sorry not today
      I 've sent you an email with my details
      best
      marco

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