Email clients are great but they don’t really work well when you have multiple people accessing same email account. That’s why with Shared Email Manager for SugarCRM you can put a better process in place. Get your team on the same page and not miss a thing.
#3064 - Questions about this module
Hi,
Got a couple of questions. 1. If the Group mailbox is set to auto create cases does this automatically update the State e.g. from Unprocessed to Processed 2. We have 300 users and 60 Group email accounts, most users are members of at least 4 Group email accounts, this pricing model makes it far too expensive. Do you have any alternate pricing arrangements
Thanks,
Mark Western
6 years ago
Hi Mark,
thank you for your interest in our solution.
All emails will by default have unprocessed state, no matter if they auto create a case or not. Email is considered as an entry for it self, that can result in multiple actions happening apart from case being created.
We do have the option to further fine tune the module options to your own needs as well.
Different pricing structure and options exist. I believe it would be best that we schedule a quick web meeting so that we can discuss this further and define steps on how we can assist you.
Can you please contact us at office@eontek.co so that we can schedule a meeting.
Thank you in advance!