by synolia

Quickly view the organizational hierarchy of any account or contact. Identify key decision makers and influencers using this handy dashlet. Know where a given contact fits in or how an account is structured.

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#2339 - See only the lines of the hierarchy without the Icons for Accounts and Contacts

Closed Bug? created by sgeo 3 years ago

I installed the module (SugarCRM Enterprise Version 7.6.2.1). Unfortunately I only see the Hierarchy lines without the Account and Contact icons. I installed the module as described and started after the installation a Quick Repair.

  1. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hello,

    After the install you must do:
    1) Rebuild JS Grouping Files
    2) Quick Repair and Rebuild

    Did you do both of them?

    Best regards,

    • sgeo member avatar

      sgeo

      3 years ago

      Yes, I have done it, but it's still the same problem

      best regards

    • synolia member avatar

      synolia Provider Affiliate

      3 years ago

      Hello,

      There can be 2 possible reasons why the icons are not displayed properly:

      1. Old javascript cache in your browser. To regenerate the javascript cache please do a CTRL+SHIFT+R on the page.
      2. You are using a browser that is not compatible with the library that is used to display the icons of the module. Please try using a Chrome or Firefox with their latest version.

      Kind regards,
      Synolia Support

    • sgeo member avatar

      sgeo

      3 years ago

      Thanks for your help. After regenerating the javascript cache it works:-) You can close the call

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