SugarChimp

Hi Giovanni,

Thanks for reaching out.

1. Can you confirm what plan you have for SugrChimp? You can see this by navigating to the Health Status page. Additionally, can you tell me how long ago you sent the newsletter campaign? It's worth noting that campaign activity may take up to 24 hours to display in the Mailchimp Activity subpanel or module.

2. Can you send along a copy of the logs (instructions noted below) as well as a screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

3. From Sugar Admin, click System Settings

4. Click View Log at the bottom of the page
5. Click All at the top of the page
6. Copy/paste the text that appears into a .txt file to mailchimp@fanaticallabs.com

Thanks for your help in troubleshooting!

Best, Heidi

Thanks, Giovanni. Can you also send along a screenshot of the Health Status page to mailchimp@fanaticallabs.com? Additionally, can you tell me if the dashlet shows activity on the contact, target, or lead level?

Let's go ahead and put SugarChimp into debug mode to get some further logs.

1. From within Sugar Admin, navigate to the Health Status page.
2. Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
3. Navigate to an account record to attempt to view the dashlet
4. Send over the Sugar logs.
5. When completed, you can return the logger level to normal by pasting the following into the Console tab:SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

Thanks, Heidi

OK sent.

Just wanted to quickly follow up here to note that it appears the integration wasn't fully installed. Once installed, these issues no longer appear.

Thanks for troubleshooting and please let us know if you have any further trouble!

Best, Heidi