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#4531 - New group in Mailchimp - only partially syncing with Sugar records
I've recently added another group to our mailchimp list, connecting an existing dropdown in our Sugar instance so we have another filter to choose from in Mailchimp. I created the group in Mailchimp and made sure each entry was an exact match with the relevant dropdown list in Sugar. I then did the field mapping in Sugar and got the Sugar records to sync with Mailchimp (Sugar is the master record). It all seemed to work as expected (I have successfully done this in the past) but weirdly, it seems to have only synced with a portion of the records, around 1800 of the 3500+ records. I tried a full sync but no change, still only about half the records have successfully updated.
Any ideas what I might be doing wrong?
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2 years ago
Happy to help. Let's take a look at the errors we're getting from Mailchimp. The steps for this are below:
Let me know if you need any help with this process.
Best,. Heidi
2 years ago
Did you get my email? I didn't get any response.
2 years ago
Hi Nigel,
Thanks for checking in on this. Apologies for the lack of response, it doesn't look like I got the email on my end. Can you try sending it agin to mailchimp@fanaticallabs.com?
Thanks! Heidi
2 years ago
Hi Nigel,
I wanted to check back in. I hadn't gotten these files yet. I'm sending you an email- can you try replying to that email to see if it works?
Thanks, Heidi
2 years ago
Hi Nigel,
Just noticed this case was still open even though we resolved the issue through email. Just going to close this one out but feel free to reach back out at mailchimp@fanaticallabs.com if you have any further trouble.
Best, Heidi