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#3868 - Target list in Sugar is not syncing with Mailchimp list
Hi, the integration was working perfectly before but I recently had to change the Mailchimp API keys in SugarChimp configuration. After doing so, I can see the Mailchimp lists in the configurator but the lists aren't syncing. Can someone please call me to diagnose and resolve the issue? Thanks.
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5 years ago
Hello there,
I'm happy to help out. Can you setup a time for us to screenshare via our calendar here:
Schedule a Meeting
We will figure out what's going on.
Thanks, Jon
5 years ago
Thanks for getting back, Jon. I looked at the meeting scheduler and the earliest time I could find was Wednesday. Do you not have anything today/tomorrow? The issue is somewhat urgent and I want to resolve this asap. Please let me know.
5 years ago
Hello Kapil,
I've updated the calendar and opened up some time for tomorrow. Can you check again and see if that works for you?
Thanks, Jon
5 years ago
I have already scheduled for 11pm tonight so no worries. Thanks.
5 years ago
Hello Kapil,
Since we have been able to determine the issue through our call together, I'm going to go ahead and close this case out. If you run into the same issue or something similar, don't hesitate to reply to this case or start up a new one at any point.
Cheers! Jon