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#3429 - Urgent : Bug on sugar dashlet mailchimp activity

Closed Bug? created by wbelhaj 4 years ago

Hello, following the installation and configuration of my connector I have sent several emaling campaign to my list of target, I can see the report of the campaign well in my dashet homepage "mailchimp campain summary" but the dashlet in the form of a contact "mailchimp activity" does not show me activity.

Thank you very much for your quite reply Regards Walid

  1. wbelhaj member avatar

    wbelhaj

    4 years ago

    Each time you display the mailchimp activity dashlet, you get the error message in the sugar logs :

    Fri Nov 17 15:32:50 2017 [1188][e43c5a2e-cac0-11e7-a008-0cc47a868482][FATAL] SugarChimp:fatal:1510929170: SugarChimp_Helper::get_mc_lists_for_email Could not search for members by email belhaj.wal@gmail.com: Sor ry, we're unable to search at the moment.

  2. fanatical_jon member avatar

    Jon S Provider

    4 years ago

    Hello Walid,

    Thank you for letting us know the issue you are finding. It seems our api call to MailChimp that gets the associated lists for an email address is failing. Since the Campaign Summary dashlet is displaying just fine, then we know your api key is working just fine. Probably the quickest way to get you setup is going to be to get on a call together. There's not too many things that might be wrong here.

    I noticed that you cancelled your trial shortly after starting this support forum. If you wish to start a new trial and take a look at this issue, you can schedule a meeting with me here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to hearing from you and getting you back up and running.

    Best Regards, Jon

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