#3127 - Disparity between Target Lists and Lists
We are supporting SugarCRM for a client who also has SugarChimp installed. We have occasionally received synchronisation error emails but on the whole things work fine. There is a clear issue now where the counts for a list differ between SugarCRM and MailChimp despite routine synchronisation. The difference is around 900 leads. On investigating this further, if I revisit step #4 of the setup, only 21 of the 25 target lists show up. They do change the names of these lists FYI, so unsure whether this impacts the situation. There are therefore 2 errors:
- The lists shown in SugarCRM setup differ from the target lists in SugarCRM
- The counts in a list are wrong.
Given the time difference with Australia, I would appreciate a prompt reply so we can get this resolved for the client.