SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2623 - SugarChimp intergration issue

Closed Bug? created by Knowlarity Communications India Limited 7 years ago

I am not able to integrate my Sugar Instance with Mailchimp. Can you please help?

Knowlarity Communications India Limited
7 years ago

For your information, we have SuiteCRM 7.6.6 and want to upgrade Sugarchimp from 7.1.5b to 7.7.4. Every time system redirects to blank page during installation and process failed.

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Fanatical Labs Provider Affiliate
7 years ago

Hello,

I'm sorry for the trouble, but we'll get it figured out. There are a few reasons the install could be failing, so we'll need to look into that in more detail. During the installation process (after you click Accept on the agreement) can you see any logs pop up detailing where it's at in the process? Does Suite attempt to install at all or does it seem to go directly to a blank page after clicking Accept?

Can you go to Sugar > Admin > SugarChimp Health Status and towards the bottom you will see a SugarChimp Logger Level. If it is not already, please change it to “Debug”.

Then, could you ensure that your downloaded file is SugarChimp-7.7.4-for-SuiteCRM.zip and do the installation one more time? From there, just wait about 10 minutes and then send me the Sugar Logs. To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information. Then email the text file to support@sugarchimp.com and I’ll figure out what’s going on. Let me know if you have any more questions about that process. Thanks.

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Fanatical Labs Provider Affiliate
7 years ago

Hello,

I wanted to check in and see where we're at in the installation/setup process currently. I know we are currently working via chat to figure out the syncing issues. What is the latest update there?

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Fanatical Labs Provider Affiliate
7 years ago

Hello,

I'm going to go ahead and close this case out. If there's anything else we can help with, don't hesitate to let us know!

Thanks!

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Knowlarity Communications India Limited
7 years ago

Hi,

My key validation for sugarChimp failed. I am not sure about the reason. Here, I am attaching the payment status and Key Validation status for your reference. Please resolve it ASAP.

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Knowlarity Communications India Limited
7 years ago

Please open the screen shots in images section.

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- Chad Hutchins Verified Purchase
  7 years ago
  
  Hello, sorry for the issue, but it appears your credit card on file is not accepting the payment.
  
  You will need to add new payment details here: https://www.sugaroutfitters.com/members/vaibhavjha/orders/5586/update/9861
  
  After you do that, the payment should be processed and the license key will continue to work.
  
  Let me know if you have any questions about this. Thanks!
  
  reply