by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2198 - Not All Sugar Contacts Syncing to MailChimp

Closed Bug? created by alexhorn 7 years ago


We want to send an email blast via MailChimp and noticed that only about 10K out of our 15K list is on MailChimp.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago


    There are many reasons why your list numbers might not add up. We've created a page that outlines those issues here.

    If you believe something in the integration is not syncing appropriately, could you take a screenshot of someone who is on a synced Target List in Sugar and not on that MailChimp list. Then, also take screenshots of your Health Status page from Admin > Health Status. Make sure the Sugar record has a valid, opted-in email address. You can send those screenshots to for review.


  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello Alex,

    We did not receive an email from you regarding the list numbers so I'm going to close this case out for now. If you are still unsure of what is going on, you can email us those screenshots and we can proceed from there. Thanks!

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