by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1742 - Sync not starting

Closed Installation created by alfredgriffioen 6 years ago

Hi, I have installed everything and the health status is fine. It's just that the sync does not start to run, there is no first sync and I have been waiting a multitude of 5 minutes. What can I do to check things and solve this?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    We have been discussing this over live chat. We will post the resolution here once everything is up and running. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    We were able to get things working. When doing a MailChimp to Sugar sync, the email address label on the MailChimp List needs to be exactly 'Email Address'. After getting this changed over, the MailChimp subscribers were able to sync to Sugar.

    Closing this out for now. If you have any other issues, please create a new support case. Thanks!

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