by Exsitec

Empower your business with the ability to utilize and change runtime filters for saved reports directly in the Saved Reports dashlet. This plugin from Exsitec enables you to add same report to several dashlets where runtime filters is available to reduce the number of reports needed, since it can be accessed by several users with runtime filters set for specific log-ins.

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#4674 - undefined method SRD_ReportsApi::getReportDef()

Closed Bug? created by rejov Verified Purchase one month ago


in the bottom of this message you will find the response of SugarCRM Support. We run into 500 response page (Instance: when we click on a charts bar to see the detail view. Current Version is 12.1.0

Kind regards, Rejo

Support Response to the reported problem:

Hello Rejo,

Thank you very much for contacting SugarCRM Support. We are happy to help you.

This is the obtained error: " PHP Fatal error: Uncaught Error: Call to undefined method SRD_ReportsApi::getReportDef() in /mnt/sugar/shadowed/ Stack trace:

0 /mnt/sugar/12.1.0/ent/include/api/RestService.php(310): SRD_ReportsApi->getReportRecords(Object(RestService), Array)

1 /mnt/sugar/12.1.0/ent/api/rest.php(23): RestService->execute()


thrown in /mnt/sugar/shadowed/ on line 130 "

The file SRD_ReportsApi.php is part of the package "SRD Runtime Filters".

Could you please reach out the developer of this package to fix this issue?

Best regards, Nizar Dababi SugarCRM Support

  1. Exsitec member avatar

    Exsitec Provider Affiliate

    3 weeks ago

    Hi Rejo!

    We finally have a patch ready for Sugar 12.1. Please download the latest package If you find any other issues, please don't hesitate to give us feedback.

    Thank you and best regards, Per

  2. juergvogelsang member avatar

    rejov Verified Purchase

    3 weeks ago

    Hi Per,

    it worked, thanks for the quick patch!

    Kind regards, Rejo

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