by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#929 - SecuritySuite is no longer active

Closed Bug? created by madmat Verified Purchase 5 years ago

We bought SS in 02/2014.
Since yesterday we get the message:
"SecuritySuite is no longer active" and the key wont validate anymore.

Recent changes: We did move the installation of the SugarCRM in question internally, keeping the same URL and configuration.
That was 5 days ago and it did work after the move until yesterday.

Any ideas?

  1. madmat member avatar

    madmat Verified Purchase

    5 years ago

    After switching the language from German to English we get a self explaining error:
    Error: Unable to validate the license key. Please configure the firewall to allow requests to and make sure that SSL certs are up to date on the server.
    Seems to be a firewall problem, investigating...

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      Interesting. Sugar should be falling back to English for any language string that isn't translated.

      Let me know if you are able to get the firewall figured out.


  2. madmat member avatar

    madmat Verified Purchase

    5 years ago

    Yeah, sorry for bothering you. It was a DNS Problem. The fallback aint working though, error message was blank. Ticket closed.

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