by eggsurplus

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#929 - SecuritySuite is no longer active

Closed Bug? created by madmat Verified Purchase 4 years ago

We bought SS in 02/2014.
Since yesterday we get the message:
"SecuritySuite is no longer active" and the key wont validate anymore.

Recent changes: We did move the installation of the SugarCRM in question internally, keeping the same URL and configuration.
That was 5 days ago and it did work after the move until yesterday.

Any ideas?

  1. madmat member avatar

    madmat Verified Purchase

    4 years ago

    After switching the language from German to English we get a self explaining error:
    Error: Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
    Seems to be a firewall problem, investigating...

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      4 years ago

      Interesting. Sugar should be falling back to English for any language string that isn't translated.

      Let me know if you are able to get the firewall figured out.

      -Jason

  2. madmat member avatar

    madmat Verified Purchase

    4 years ago

    Yeah, sorry for bothering you. It was a DNS Problem. The fallback aint working though, error message was blank. Ticket closed.

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