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#815 - suitecrm securitySuite problem

Closed Bug? created by joseluisciccio 5 years ago

I'm still trying to find a solution to my problem. I updated my sugar crm 6.5.17 to Suitecrm.
After installing the module i can't insert calls and meetings without getting a white screen right after. Also i can't insert the calls and meetings from the calendar.
This is a big issue. I passed to Suitecrm 7.1.3

Please i need same help

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    If you are getting a white screen after then check your PHP logs. There may be some notices that are in there. If so, turn off PHP notices in your php.ini as they should not be turned on on a production server. There is an error_reporting setting in that file and it should look something like:

    error_reporting = E_ALL & ~E_NOTICE

    Make sure to restart Apache after any php.ini changes.

    Another possibility for the white screen is a database error. You may be able to spot something in your sugarcrm.log for this. Before checking try doing a Quick Repair and Rebuild and execute any SQL that gets generated at the very bottom of the page. Then try replicating the issue again.

    The last possibility is a file permissions issue and default permissions configuration. More info can be found here:

    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux/
    http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/
    http://forums.sugarcrm.com/f3/sugarcrm-permissions-50083/

    -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Any luck with these suggestions?

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