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#755 - Problem relation list email

Closed Bug? created by Practics Business Solutions Verified Purchase 5 years ago

Teams module when the module version for SugarCE 0.99.1.1368074771 is installed, you can not link an email to a module 'non-standard' because it's not in the list.
attached image before and after installation:

http://s2.subirimagenes.com/privadas/previo/thump_2236020sugarcrmlistko.png

http://s2.subirimagenes.com/privadas/previo/thump_2236021sugarcrmlistok.png

  1. info29 member avatar

    Practics Business Solutions Verified Purchase

    5 years ago

    The correct image KO is

    http://s2.subirimagenes.com/privadas/previo/thump_2236022sugarcrmlistko.png

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Hello Practics,

    Which version of Sugar is this? 6.5.17? Check permissions to ensure that they have rights to the custom module (Role grid has the module enabled and List rights is also set appropriately).

    • info29 member avatar

      Practics Business Solutions Verified Purchase

      5 years ago

      Version is 6.5.14 (build 1055)
      Attach image (role / User / Permision)
      http://s2.subirimagenes.com/privadas/previo/thump_2236373sugarroleuserpermisi.png
      Attach image (detail list )
      http://s2.subirimagenes.com/privadas/previo/thump_2236374sugarmodulelist.png
      Attach image module 'Siniestros', create email, this module does not appear in the list of relationships
      http://s2.subirimagenes.com/privadas/previo/thump_2236375sugarsiniestroemailr.png
      happens?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      That functionality is all based off of core SugarCRM code which SecuritySuite doesn't touch. Whether the module shows in the list or not is dependent upon whether the module is listed in the record_type_display dropdown and whether the module is disabled or not. You can see this in the code in /modules/Emails/EmailUI.php at the top of the _generateComposeConfigData() function.

    • info29 member avatar

      Practics Business Solutions Verified Purchase

      5 years ago

      Effectively the 'record_type_display' list there are no records of the modules (do not understand how to install the Teams Module disappear and reappear when you uninstall ...)). We have added the records and works perfectly.
      Thank you

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      That is definitely odd so I went back and double checked the source code and nothing touches that list. I wonder if there is another customization on that install that is in the custom/Extension folder that touches that array which then caused it to come through when SecuritySuite did the Repair & Rebuild. Still doesn't account for it showing up when doing an uninstall.

      I'm at a loss right now, but will keep this case open for the time being in case something else pops up.

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Anything else pop up on this? I'm going to close this for now as I'm unable to replicate the problem.

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