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#723 - Will not install

Closed Installation created by scottc 7 years ago

I'm trying to install 6.5.16_SecuritySuite_Full-Edition-Monthly_v2.7.3.zip on SuiteCRM 7.1.1. I have the extension uploaded into the Module Loader. When I click Install, I get the License screen, but when I Accept the license and click Commit, the screen loads up to 17% and stops. When I click Display Log, it shows

Failed to copy cache/upgrades/temp/sGwx1K/install_dir/custom/modules/ACLRoles/metadata/detailviewdefs.php to custom/modules/ACLRoles/metadata/detailviewdefs.php

When I look at the server, the cache file is no longer on the server which is why it can't be copied, it isn't there. However, when I go to install it again, the cache files are all there after clicking install, but they are removed once I accept the license agreement.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    7 years ago

    Hello Scott,

    You shouldn't have to do anything manually when installing. The Module Loader will copy all of the needed files during the installation. SugarCRM then removes the installation files after install which is why you no longer see them in that cache directory.

    Just in case, also make sure that since you are installing 6.5.16 that you are on a 6.5.16 instance of SugarCRM. Other than this the only other issues that happen during installation are due to file permission issues and default permissions that cause the newly created files (created by Module Loader) to inherit the wrong permissions. This is pretty rare, but happens in some SugarCRM installs and is due to the server environment that is being used.

    • scottc member avatar

      scottc

      7 years ago

      We are using SuiteCRM version 7.1.1 - Sugar Version 6.5.16 (Build 1082), so I assumed I should be installing 6.5.16 of SecuritySuite

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      That's the right version then. Just wanted to rule that out.

      Have you let the Module Loader just do the install? The original explanation in this support case suggests that you were manually trying to move that detailviewdefs.php. If not and that's a message that the installer is displaying then that means that the default permissions prevented SuiteCRM/SugarCRM for unzipping the file correctly. This caused the installer to not be able to copy it over. Thus the message you are seeing.

      Some links that are related to this:

      http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/
      http://forums.sugarcrm.com/f3/sugarcrm-permissions-50083/
      http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Required_File_System_Permissions_on_Linux/

    • scottc member avatar

      scottc

      7 years ago

      Thanks for the information. I am using the module loader to install. I was able to install SugarChimp through the module loader just fine, so that seems to prove that permissions are correct, at least for that extension.

      I'll look further at permissions and see what I can figure out.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      7 years ago

      Not necessarily. SugarCRM is really touchy around this area. This module installs to different locations than SugarChimp so there are different variables here. There may also be server environment changes between the two different installs that could be coming into play. Hopefully this gives some hints that trigger a resolution for you.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    It looks like you were able to get this installed and running so closing this out. Feel free to add a comment if anything comes up.

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