by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#668 - SecuritySuite is no longer active Please renew your subscription or check your license configuration.

Closed Bug? created by itsupport1 Verified Purchase 5 years ago

Hi,

From yesterday we unable to use and we are getting below mention error, pl. help us to resolve this ASAP.

SecuritySuite is no longer active due to the following reason: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server. Group rights have been temporarily dropped to Owner rights.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    You've contacted us just about every way that you can! ;)

    As the message states you'll need to open up your firewall so that it can connect to that URL. I checked and see that your original license key validation on 7/10 did work. Something since then (in the past week) has changed with your network configuration that caused it not to work anymore. There is always a chance that our server went down temporarily and I don't want to completely rule that out, but it looks like it has been up and functioning for other requests during this time period.

    Let me know if there is any additional information that you need from me.

    -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Just following up to see if you were able to figure this issue out.

    -Jason

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