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#55 - assign cold contacts to "group account"
my issue is half a bug and half a logical question...
Logical Issue: My plan is, that "inbound communication" is merged to records or assigned it as "cold inbound" to a group (CE 6.5.9 with SecuritiySuite).
Logic-Question 1: can i asign "inboundtraffic" to a group (and asign it afterwards manualy to the first staffmember that work with it) or does it have to be always at the fist moment a real user?
Logic-Question 2: is it possible to have a group-task, that is displayed at every groupmember until somebody proceed it?
Logic-Question 3: "if assign to group" is not working is assigning to a "Ghostgroupuser" an option and again, is there a way to asign tasks to more than one user (concept "who fix first")?
Bug/understanding-Question 1: it is said that the premiumversion permit "group-inbound-mailaccounts". i setup a groupinbound adress and asign the account to a group (as welel as the user to the group). I am just able to see the mailaccount, but i am not able to see the mails or proceed them. What can be the problem?
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