by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#534 - My accounts not showing after uninstalling SecuritySuite - SugarCRM Teams

Closed Installation created by amits Verified Purchase 6 years ago

I uninstalled SecuritySuite - SugarCRM Teams and now few users they are not able to view accounts or meetings etc. But from Admin ID I can see that.

Please advise.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    It sounds like the uninstaller in SugarCRM may not have replaced some core files correctly. Here is what I would recommend to ensure that the core files are restored:

    1. Back up your SugarCRM folder
    2. Find a copy of SugarCRM CE that matches the version that you are on. (If you can't find it on SugarForge then it will be here: )
    3. Find the zip file for SecuritySuite that you installed
    4. Unzip SecuritySuite and look in the /install_dir/notupgradesafe folder
    5. For every file in that folder copy the corresponding file from the clean CE version you downloaded in step #1 into your SugarCRM instance

    The uninstaller in SugarCRM can fail for a number of reasons including either file permissions or a bug in some older versions of SugarCRM or a logic issue that can't handle restoring files when lots of modules have been installed. At the very least, there is a way to back out manually.

    Sorry for any frustrations. I completely understand the feeling.


  2. amits member avatar

    amits Verified Purchase

    6 years ago

    Hi Jason,

    Thank you for your response. I wanted to check if my requirement can be fulfilled using SecuritySuite - SugarCRM.
    A has B & C reporting to him
    B has D & E and C has F & G under them respectively.
    B should be able to view his along with D & E only and no other accounts related to or C and his team.
    Similarly C should be able to view his team's accounts only.
    Now Team member cannot view each other accounts. Eg. Though D & E are in B's Group, I want to restrict D & E to see any other accounts other than theirs.

    Please advise. Looking forward to hearing from you.


    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      6 years ago

      Hello Amit,

      I believe we talked through how to this via email. But just in case:

      Apply an "Owner" only role to D, E, F, G.
      Apply a "Group" only role to B and C.
      Create a "Team 1" with B, D, & E and "Team 2" with C, F, & G.
      Assign "Team 1" to all appropriate records in Sugar so that B can view them. D & E will only be able to view their own.

      I also like assigning main role (Owner in this case) directly to the team/group to make it easier to manage.


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