by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#4226 - Delete group message

In Progress General Question created by Mario Arbanas Verified Purchase one month ago

Hi!

I cannot delete group message, is it possible?

If possible, how is this solved: who can delete what?

Thx for swift reply!

Have a great day!

Mario

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    one month ago

    Hi Mario,

    Only those who created the message, an admin, or the assigned user on the Security Group can delete messages.

    Let me know if you have any questions.

    Cheers,
    Jason

  2. marbanas member avatar

    Mario Arbanas Verified Purchase

    one month ago

    Hi,

    Thx for swift reply.

    I thought it might be something like that, but it is not Working. I have Small bin (trash) on the record dashlet, but nothing happens when click on it...

    Any suggestion?

    Thx

    Mario

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      one month ago

      Could you please check your sugarcrm.log or suitecrm.log and see if there is anything around the time that you attempt to delete?

      Some questions to help pinpoint the issue:

      • Are you on SugarCRM CE or SuiteCRM and which version of it?
      • Are you using any third party themes?
      • Was the group message sent to All or to a specific group?

      Thanks!

  3. marbanas member avatar

    Mario Arbanas Verified Purchase

    one month ago

    Sorry for late reply...

    No records in suitecrm.log

    Are you on SugarCRM CE or SuiteCRM and which version of it?
    - SuiteCrm 7.11.8
    Are you using any third party themes?
    - No, SuiteP theme used
    Was the group message sent to All or to a specific group?
    - specific group, tried to delete as admin
    - tried to create message as group user for that group, also not able to delete it either as that user that created message nor as admin

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      one month ago

      Thanks Mario. I am going to try to recreate the issue with that configuration. Hopefully I run into the same issue so that we can get this resolved for you.

      Cheers,
      Jason

  4. marbanas member avatar

    Mario Arbanas Verified Purchase

    one month ago

    Via SSH following permissions applied:

    sudo chmod -R 755 .
    sudo chmod -R 775 cache custom modules themes data upload
    sudo chmod -R 775 config_override.php 2>/dev/null

  5. eggsurplus member avatar

    eggsurplus Provider Affiliate

    about a month ago

    Hi Mario,

    Following up on this. There looks to be a new change in the themes causing javascript errors on the home page. This is likely the cause of the delete issue. I'm digging into it more as it is causing other issues such as not being able to add a dashlet. There is a chance it is related to a needed change to the Groups Dashlet. If so, I will get out a fix as soon as possible. My guess is that it will be about a week to dig through it.

  6. marbanas member avatar

    Mario Arbanas Verified Purchase

    one week ago

    Hi!

    Do we have any update on this? ;)

    Thx,

    Mario

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      one week ago

      Hi Mario,

      I have been able to pin it down to something SuiteCRM related that started at 7.11.7. With clean installs, nothing installed, the dashboard no longer works as of 7.11.7. This causes dashlet functionality to also not work such as removing a dashlet or even functions such as deleting a group message.

      I don't have a solution for you at this time, but I'm filing it as a bug on the SuiteCRM GitHub repo.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      one week ago

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