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Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#364 - Logging problem

Closed Bug? created by kyuchukovv 5 years ago

Hello SugarOutfitters,

When I click Log in as certain user it log me successfully, but it ask for the timezone configure and when I select any time zone and click "OK" it stay on the same screen with the same option. On the top right corner it says like I am logged in with the user, but anything I click can't get me out of this Time Zone Dropdown option, and I can't log out from the plugin. I have to log out from the CRM (top right corner). I have full administrative rights and i have tried from 3 different accounts and the result is the same.

Regards,
Vladimir

  1. kyuchukovv member avatar

    kyuchukovv

    5 years ago

    I had succeed logging in the plugin, bur not every time. Never mind this, when i click Configuration from the options it print a page with a text saying: "There is no action by that name."

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      It sounds like there may be some issues from the time of install. I'd recommend trying to install it again. It seems like some files didn't get copied over which means there may be a potential file permissions issue.

      For the timezone issue, are you able to select a timezone and save? It should let you do that and continue on. If not, check sugarcrm.log for any errors. Another spot to check for errors is the browser console. Nothing during that process should be SecuritySuite related. This may also be due file permission issues.

      -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    Were you able to resolve your issues?

    -Jason

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    3 years ago

    Closing this out, but feel free to follow up if you have any more questions.

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