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#3570 - Creating duplicate causes Error retrieving record error

In Progress General Question created by nilofarmulani 4 years ago

Hello Jason,

I am facing error when I am creating duplicate lead. Whenever I create duplicate lead it asks me to save lead so if I click on save button it throws error “Error retrieving record”. I found that the error is coming because of Security Suit. If you found any workaround please share. Your support is appreciated.

We are Using SugarCRM CE .

Please Help!

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago


    I have just recreated the same issue on 6.5.25 with a user that has Group rights to leads. Looking into the cause and will report back here as I learn more.

    I moved the comment over to a new case here so that we can track this issue separately.

    Thanks! -Jason

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    I just uploaded a new install package that should do the trick for you. Under your Purchases ( look for the package.

    Install that via Module Loader WITHOUT uninstalling the current version. Please leave that version installed.

    After installing run a Quick Repair & Rebuild, Rebuild Relationships, and a Repair Roles.

    Please let me know how that works for you. This resolved the issue of not saving the record even after it detected a duplicate when testing locally.

    Thank you!

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    4 years ago

    Just checking in to see if you were able to install and test the duplicate issue with the new package.

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