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#3570 - Creating duplicate causes Error retrieving record error

In Progress General Question created by nilofarmulani a year ago

Hello Jason,

I am facing error when I am creating duplicate lead. Whenever I create duplicate lead it asks me to save lead so if I click on save button it throws error “Error retrieving record”.
I found that the error is coming because of Security Suit.
If you found any workaround please share.
Your support is appreciated.

We are Using SugarCRM CE .

Please Help!

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago


    I have just recreated the same issue on 6.5.25 with a user that has Group rights to leads. Looking into the cause and will report back here as I learn more.

    I moved the comment over to a new case here so that we can track this issue separately.


  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    I just uploaded a new install package that should do the trick for you. Under your Purchases ( look for the package.

    Install that via Module Loader WITHOUT uninstalling the current version. Please leave that version installed.

    After installing run a Quick Repair & Rebuild, Rebuild Relationships, and a Repair Roles.

    Please let me know how that works for you. This resolved the issue of not saving the record even after it detected a duplicate when testing locally.

    Thank you!

  3. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Just checking in to see if you were able to install and test the duplicate issue with the new package.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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