by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#3547 - Shared Calendar - Hide Restricted

In Progress General Question created by victortai a year ago

Hi, I just installed Security Suite 3.1.3 on SuiteCRM 7.9.7.

Even the Shared Calendar - Hide Restricted option is checked, but the user still see other's tasks he not supposed to see, I am quite sure the role is setup correctly, as under "Task" page, he only see him task. Any advice on this?

  1. victortai member avatar

    victortai

    a year ago

    Hi, just some update, same thing happen to Security Suite 3.1.4 on SuiteCRM 7.9.8.

    Cheers.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Hello,

    I brought your comments over to a new case and will take a look here to see what could be going on.

  3. victortai member avatar

    victortai

    a year ago

    Hi, let me know what can I do to check on this. cheers.

  4. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Sorry for the delay here. I'm hoping to have something to follow up on here at some point today.

    • victortai member avatar

      victortai

      a year ago

      Thanks, hope can solve this soon, so I can decide if to continue with this plugin.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      I tried to recreate the issue and tasks are only showing for a user with Hide Restricted enabled if the task is either assigned to the user or the user's group is assigned to the task. Can you check to see if a group of the user is assigned to the task?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Best way to double check a user's rights is to go to the User record and click on the Access tab. This is a summation of any roles that the user has assigned either directly or through a group that a user is in. This may shed some light on why that user is seeing a task that they shouldn't.

  5. victortai member avatar

    victortai

    a year ago

    Hi, any private email I can send to you, so that I can share the suitecrm credential with you to show you my issue?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Absolutely. Email solutions@eggsurplus.com

    • victortai member avatar

      victortai

      a year ago

      Hi, I already sent you an email. Cheers.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Thanks. Confirmed that I have received it. I will take a look tomorrow as it is late here.

    • victortai member avatar

      victortai

      a year ago

      Sure thing, thanks a lot. ;)

  6. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    I see what you are seeing as well. After digging into the code that controls that it looks to be a bug in the core SuiteCRM code. I'm working on a fix to submit both to the SuiteCRM project and to include in the SecuritySuite edition available here until that bug fix is included in the core code. I will report back here when a fix is available.

    Thank you!

  7. victortai member avatar

    victortai

    a year ago

    Dear team,

    I just found out that the Sugar Outfitter just billed me on SecuritySuite for $330/year. But as you know this function is not working for me yet... can you do a refund and I will do the uninstall, or unless you have a solution to make it work.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      Hello. That's not a bill yet, but a notice that your subscription will convert in 3 days. I would extend your trial here, but PayPal won't allow that. To avoid any charges for now I canceled the existing trial instead. Please feel free to start a new trial whenever you would like.

      To clarify, this issue here isn't SecuritySuite related. It's a bug in SuiteCRM itself. I'm looking at how to best address this and get a fix into the core SuiteCRM product.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      a year ago

      I take that back. PayPal did charge, but did not notify us. I refunded the charge as well.

  8. victortai member avatar

    victortai

    a year ago

    Dear team, I really appreciate your fast response on this.

    This functions is useful, and I need this functions. Do update here once you found a solution - I guess other people will be facing this as well since it is a bug from SuiteCRM. I will definitely purchase this product once it is solve as nothing similar I can found.

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